Nicola Touch Technology Co., Ltd. ("Nicola Touch", "we", "our", or "us") operates the website nicola-touch.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit an inquiry.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, email address, phone number, company name
- Inquiry details: product interests, quantity estimates, destination country, project requirements
- Communication records: emails, WhatsApp messages, and form submissions
- Technical data: IP address, browser type, pages visited, time on site (via analytics)
2. How We Use Your Information
We use the information we collect to:
- Respond to your product inquiries and quote requests
- Process and manage B2B orders and customer accounts
- Send order confirmations, shipping notifications, and warranty information
- Provide technical support and after-sales service
- Send marketing communications (with your consent, unsubscribe available)
- Improve our website and services through analytics
- Comply with applicable legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Logistics partners (DHL, FedEx, sea freight forwarders) to fulfill shipments
- Payment processors (Stripe, PayPal) to process transactions
- CRM platforms (HubSpot) to manage customer relationships
- Legal authorities when required by law or to protect our rights
4. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. B2B transaction records are typically retained for 7 years for accounting and legal compliance purposes.
5. International Transfers
Our servers and operations are primarily based in China. When you submit information, it may be transferred to and processed in China. We implement appropriate safeguards to protect your data during international transfers.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at: privacy@nicola-touch.com
7. Cookies
Our Site uses essential cookies for functionality and analytics cookies (Google Analytics 4) to understand how visitors use the Site. You can control cookie settings through your browser settings.
8. Security
We implement industry-standard technical and organizational measures to protect your personal data, including SSL/TLS encryption for data in transit, access controls, and regular security reviews.
9. Contact Us
For privacy-related inquiries, contact:
Nicola Touch Technology Co., Ltd.
Email: privacy@nicola-touch.com
Address: Room 301, Building 1, Yicao Kechuang Center, No. 10 Chuangyun Road, Panyu District, Guangzhou, Guangdong, China